Shipping policy

We all know the feeling of checking our tracking number every hour and rushing to the door every time we hear a delivery truck, so we wanted to help manage that excitement with this Shipping Policy page.

Euphoric Labz Team is available weekdays 8am-5pm PST. Email euphoriclabz@gmail.com. We and our warehouse team do everything we can from when your order is placed to when it arrives on your doorstep to make sure that it is not only processed as quickly as possible, but accurately.

I just placed an order. What now? 

Processing Times:  Items in stock typically ship out within 1-3 business days (M-F) after the order has been received. 

Shipping Time:

Once your order has left our warehouse, your tracking number will be sent automatically via email to the email address provided when the order was placed. Some products are crafted specifically for you upon placing your order, which is why delivery may take a little extra time. Please allow up to 48 hours for the mail carrier to update your tracking information.

My Order says "Delivered" but nothing is outside. What do I do now?

First, if you were not home when the delivery attempt was made, we recommend that you look all over your property as the carrier might have left your package in a safe location out of the immediate view of the public in hopes of eliminating possible theft. If you still do not see your package, please wait 24 hours to see if the delivery shows up before contacting our Service team. Also please review the address entered to ensure that your shipping address matches the one that the package shows delivered to. 

PLEASE NOTE: If you have moved and have created a profile on our website, please make sure the address (or email) has been updated there as well. If you log in and place an order, your previous address might autofill causing your package to be shipped to the incorrect address (or email confirmations and tracking sent to the incorrect email.)

Can I change the address of my order?

In the event where you forgot to include your apartment number, have a saved profile address that is not up to date, misspelled your street address, etc., please act quickly in sending an email to contact@euphoriclabz.com so Euphoric Labz team can modify your order before it goes out. In the event your order has already shipped, we will not have the ability to make any changes. 

Can I edit my order?

Adding to or altering your order after it has been placed is unfortunately something we cannot do as we do not collect or save anyone’s credit card information. If you need to change a flavor (or clothing size), and your order is in the "unfulfilled status," please contact our Euphoric Labz team immediately and we can attempt to modify the order before it leaves the warehouse.

MISCELLANEOUSD FAQs:

My credit card has been charged more than once for my order.

If you tried to place an order and experienced an issue/received an error message (wrong CVV code, wrong billing address, etc.) and then attempted to place a separate order, your credit card summary may show multiple "authorizations."

These are not actual charges as the payment did not go through and will disappear from your statement.  

I tried to place an order and received the error message: "Zip code or address does not match that associated with my credit card."

If you try to place an order and receive this error message, or something similar, it's typically the result of entering a billing address that is different from the one associated with your credit card.

Usually, this is because you have recently moved and did not update your address with your credit card company. You must use the exact billing address that your credit card company has on file for you. (You can use a different shipping address, but the billing address must match the address your credit card company has associated with that particular card.)

If, however, you know that you are using the correct billing address that your credit card company has on file for you, try placing your order using PayPal. This usually does the trick.